Microsoft Surface Pro 13 (12th Edition) Problems Solved — A Buyer's Guide

Why this guide

Every common Microsoft Surface Pro 13 (12th Edition) complaint and the fix — a buyer's guide.

We track the Microsoft Surface Pro 13 (12th Edition) on Amazon UK, where it holds 4.6/5 from 94 ratings. Everything below comes from the listing, the spec sheet and buyer feedback.

The honest drawbacks

Worth knowing before you order:

• •Keyboard and pen sold separately
• •Premium price point

Looking after it

Get the most out of the Microsoft Surface Pro 13 (12th Edition) by treating it as Microsoft intends: keep it clean and dry between uses, store it away from heat, and follow the manual for any replaceable parts. Most negative reviews of computers products come down to maintenance rather than manufacturing.

• •Clean after each use rather than weekly.
• •Store in the case or box it came with.
• •Replace consumable parts on schedule, not when they fail.
• •Keep the receipt and register the warranty where offered.

Common questions

Is the Microsoft Surface Pro 13 (12th Edition) worth the money? For regular use, yes — the 4.6/5 rating holds up across 94 buyers.

Where should you buy it? Amazon UK is where we track it, and where the price changes most often.

Does it come with a warranty? Microsoft products sold on Amazon UK carry the manufacturer's standard warranty; check the listing for the exact term.

Tips from owners

Small things that make a difference with the Microsoft Surface Pro 13 (12th Edition):

• •Give it a full first charge or setup cycle before judging performance.
• •Use the settings as intended rather than defaulting to maximum.
• •Keep the original packaging for the first 30 days in case you return it.
• •Buy any spares at the same time — they're often cheaper bundled.